Shipping and returns

Shipping

We ship within the United States only. The shipping cost shows in the cart and before you pay. When your order ships, we email you.

Double-check the address at checkout. If a package comes back because the address was wrong, reshipping is at your cost.

Returns

If you change your mind, you can return a product within 30 days of delivery, as long as it's unused and in its original condition, with its tags and packaging. Email hola@example.com with your order number and we'll tell you how to send it.

Return shipping is at your cost, unless the product arrived defective or wasn't the one you ordered. Once we receive it and check its condition, we refund what you paid for it to the same card.

When we replace or refund

• It arrives defective: a manufacturing fault.
• It arrives damaged in transit.
• It isn't the product you ordered.
• It never arrives.

How to claim

Email hola@example.com within 14 days of delivery, with your order number and a photo showing the problem. You don't need to send the product back unless we ask you to.

We'll review it and offer to replace it free of charge or refund what you paid for it. Refunds go back to the card you paid with and, depending on your bank, may take a few days to show.

Canceling an order

As long as your order hasn't shipped, you can cancel it and we'll refund everything. Write to us as soon as possible with your order number.